Terms of service
Last updated: 17 August 2026
About These Terms
These Terms of Service apply when you visit the PeachPort website, create a customer account, submit a form or purchase products from us.
By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.
Nothing in these Terms limits any rights or remedies available to consumers under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020 or other applicable law.
About PeachPort
PeachPort is a New Zealand online store offering gaming accessories and related products.
You can contact us at:
Customer Accounts
You are responsible for providing accurate and current account, contact, billing and delivery information.
You are responsible for keeping your account login details secure and for activity carried out through your account. Please contact us if you believe your account has been used without permission.
Some promotions, including our first-order offer, may require a customer account.
Product Information and Compatibility
We aim to describe product quantities, materials, colours, features and compatibility accurately.
Before ordering, you are responsible for checking the compatibility information shown on the product page. If you are unsure whether a product is suitable for your device, contact support@peachport.co.nz before purchasing.
Colours and appearance may vary slightly because of screen settings, lighting and normal manufacturing variation. These differences do not affect any rights you may have if a product is materially different from its description.
References to third-party brands, devices or trademarks are used only to identify compatibility or intended use. Ownership of those names and trademarks remains with their respective owners and does not imply endorsement or affiliation unless expressly stated.
Pricing and Payment
Unless otherwise stated, prices are displayed in New Zealand dollars.
Available payment methods are shown at checkout. Payment must be authorised before an order can be fulfilled.
Shipping charges and applicable discounts are calculated or displayed at checkout.
Prices and product availability may change before an order is placed. Changes will not alter the price of an order that PeachPort has already accepted, except where the customer agrees to a correction.
If an obvious pricing, product-information or system error affects an order, we may contact you before fulfilment. You may choose whether to proceed with the corrected information or cancel the affected item. If we cannot fulfil an order and payment has already been taken, we will refund the affected amount to the original payment method.
Orders and Availability
Submitting an order does not guarantee that every item will be available or that the order can be fulfilled.
We may cancel or decline an order where:
• The product is unavailable.
• Payment cannot be authorised.
• Delivery information is incomplete or invalid.
• There is an obvious pricing or website error.
• We reasonably suspect fraud, misuse or an unlawful transaction.
• We cannot lawfully or reasonably fulfil the order.
If we cancel an order after receiving payment, we will refund the affected amount to the original payment method.
Order Cancellations
Customers may submit a cancellation request for unfulfilled items until the item has been fulfilled or dispatched.
A cancellation request is not guaranteed. If order processing or fulfilment has progressed too far, we may be unable to stop the order.
If the order has already been dispatched, the applicable return conditions will apply.
If a cancellation is accepted after payment has been taken, the applicable refund will be issued to the original payment method.
Shipping and Delivery
PeachPort currently ships within New Zealand only.
Standard New Zealand-wide shipping is NZ$10 per order. Free standard shipping applies when the qualifying order total reaches NZ$50, as calculated and confirmed at checkout.
Orders are usually dispatched within 1–2 business days after payment has been confirmed. After dispatch, delivery normally takes an estimated 2–3 business days.
Dispatch and delivery timeframes are estimates rather than guaranteed dates. Courier delays, rural delivery conditions, severe weather, public holidays, service disruptions or other events outside our reasonable control may affect delivery.
Customers must provide a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfilment or courier processing has started.
More information is available in our Shipping Policy.
Returns, Refunds and Faulty Products
PeachPort voluntarily allows eligible change-of-mind return requests within 14 days of delivery. The conditions and return process are explained in our Return and Refund Policy.
For a non-faulty change-of-mind return, the customer is responsible for arranging and paying the return shipping cost.
Products supplied to consumers are also covered by the New Zealand Consumer Guarantees Act where applicable.
The 14-day change-of-mind period does not replace, restrict or shorten any rights relating to products that are faulty, unsafe, incorrectly supplied, materially different from their description or otherwise fail to meet a legal consumer guarantee.
Product Requests
A Product Request allows you to tell PeachPort about a gaming accessory or related product you would like us to investigate.
Submitting a Product Request:
• Does not create an obligation for PeachPort to purchase, source or stock the product.
• Does not guarantee availability or a particular price.
• Does not require you to make a payment.
• Does not create an order or reservation.
• Does not cause the submitted content to be automatically published.
• Does not subscribe you to marketing communications.
Prices and availability may change while a request is being investigated. We may contact you if we need more information or have a relevant update.
Promotions and Discount Codes
Promotions and discount codes may be subject to eligibility requirements, expiry dates, minimum order values, product exclusions or usage limits stated with the relevant offer.
WELCOME10 provides eligible customers with 10% off their first order and requires a customer account. It is limited to one use per eligible customer and does not discount shipping charges.
Unless expressly stated otherwise, promotions cannot be combined.
We may refuse or reverse the use of a discount where it has been applied through a technical error, misuse or a breach of the stated offer conditions.
Acceptable Website Use
You must not:
• Use the website for unlawful, fraudulent or abusive purposes.
• Attempt to gain unauthorised access to the website, customer accounts or connected systems.
• Introduce malicious code, automated attacks or other harmful technology.
• Interfere with the website, checkout, forms or security features.
• Copy or commercially exploit protected website content without permission.
• Submit false, misleading, offensive or unlawful information through our forms.
We may reasonably restrict access where necessary to protect customers, PeachPort or the website.
Intellectual Property
Unless otherwise stated, PeachPort’s branding, original written content, graphics and original website materials are owned by or licensed to PeachPort.
You may use the website for personal shopping and information purposes. You may not reproduce, distribute or commercially use protected content without prior permission.
Third-party brand names, product names, images and trademarks remain the property of their respective owners.
Third-Party Services and Links
Our website may use or link to services operated by third parties, including Shopify, payment providers, delivery providers and external websites.
Those services may have separate terms and privacy policies.
PeachPort is not responsible for the independent content or practices of a third-party website. This does not limit PeachPort’s responsibilities for products or services that we supply to you.
Website Availability
We aim to keep the website accurate, secure and available. However, maintenance, technical problems or events outside our reasonable control may occasionally interrupt access.
We may update, suspend or change website features where reasonably necessary. Changes will not remove rights that have already arisen from an accepted order or under applicable law.
Liability and Consumer Rights
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, PeachPort is not responsible for loss caused by:
• A customer’s misuse, alteration or incorrect installation of a product.
• Inaccurate information supplied by the customer.
• Unauthorised use of a customer account where PeachPort has taken reasonable security measures.
• Events outside PeachPort’s reasonable control.
This section does not limit any rights or remedies available under the Consumer Guarantees Act, Fair Trading Act or other applicable New Zealand law.
Changes to These Terms
We may update these Terms to reflect changes to our website, services, business practices or legal obligations.
The Terms that applied when an order was placed will continue to apply to that order. The latest version will be published on this website with its revision date.
Governing Law
These Terms are governed by the laws of New Zealand.
Any dispute will be subject to the jurisdiction of New Zealand courts and tribunals, without limiting any rights a consumer may have under applicable law.
Contact
For questions about these Terms, orders or PeachPort products, contact: