Refund policy
Last updated: 17 August 2026
Change-of-Mind Returns
PeachPort voluntarily allows customers to request a change-of-mind return within 14 days of the item being delivered.
To request a return, contact:
Please include your order number and identify the item you wish to return.
Change-of-Mind Return Conditions
To qualify for a change-of-mind return:
• The return request must be made within 14 days of delivery.
• The product and all included accessories or components must be complete.
• The product must be returned in substantially the same condition in which it was received, except for reasonable inspection.
• The packaging should be kept and returned in the best possible condition.
• Proof of purchase or the PeachPort order number must be provided.
We may decline a voluntary change-of-mind return if the product has been damaged, altered, misused or made incomplete after delivery.
These conditions apply only to change-of-mind returns. They do not limit your rights if a product is faulty, unsafe, incorrectly supplied, materially different from its description or otherwise fails to meet a legal consumer guarantee.
Return Approval and Instructions
Please contact us before sending an item back.
If the return is eligible, we will provide return instructions and the correct return address. Items sent without sufficient information to identify the order may take longer to process.
Do not send a return to an address shown on a courier label unless PeachPort has confirmed that address for the return.
Change-of-Mind Return Shipping
For a non-faulty change-of-mind return, the customer is responsible for arranging and paying the return shipping cost.
We recommend using a tracked delivery service. The return will be processed after the item has been received and inspected.
Inspection and Refund
After receiving the returned item, we will inspect it and notify you of the outcome.
If the return is approved, the price paid for the eligible returned item will be refunded to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Faulty, Damaged or Incorrectly Supplied Products
Products purchased from PeachPort are covered by the New Zealand Consumer Guarantees Act where applicable.
If a product is faulty, unsafe, materially different from its description, unfit for its stated purpose, damaged on arrival or incorrectly supplied, contact:
Please provide your order number, a description of the issue and supporting photographs where reasonably possible.
The appropriate remedy will depend on the nature and seriousness of the issue and your rights under the Consumer Guarantees Act. A remedy may include repair, replacement, refund or another solution required by law.
Original packaging is not required for you to exercise rights available under the Consumer Guarantees Act.
Where a product fails to meet an applicable consumer guarantee, PeachPort will cover or reimburse reasonable return-delivery costs as required by law.
Damage, Misuse and Normal Wear
Consumer remedies may not apply where the problem was caused by:
• Accidental or deliberate damage after delivery.
• Misuse or use contrary to supplied instructions.
• Incorrect installation or an unauthorised modification that caused the problem.
• Normal wear and tear.
• A fault that was clearly disclosed before purchase.
We may reasonably inspect the product or request information about the issue before determining the appropriate remedy.
Incorrect Product Choice or Compatibility
Please check the compatibility information on the product page before ordering.
Ordering the wrong colour, model or compatibility option is normally treated as a change-of-mind return unless PeachPort supplied an item different from what was ordered or the product information was inaccurate.
If PeachPort supplied the wrong item, contact us and we will arrange an appropriate solution, including reasonable return costs.
Order Cancellations
Cancellation requests may be submitted for unfulfilled items until the item has been fulfilled or dispatched.
A cancellation request is not guaranteed. If order processing or fulfilment has progressed too far, we may be unable to stop the order.
If the order has already been dispatched, the applicable return conditions will apply.
If a cancellation is accepted after payment has been taken, the applicable refund will be issued to the original payment method.
Consumer Rights
This policy provides an additional 14-day change-of-mind return option. It does not replace, restrict or shorten any rights or remedies available under the New Zealand Consumer Guarantees Act, Fair Trading Act or other applicable law.
Contact
For returns, refunds, cancellations or product issues, contact: