Shipping policy
Last updated: 17 August 2026
Delivery Area
PeachPort currently delivers within New Zealand only.
We do not currently offer international shipping.
Shipping Cost
Standard New Zealand-wide shipping is NZ$10 per order.
Free standard shipping applies when the qualifying order value reaches NZ$50, as calculated and confirmed at checkout.
Dispatch Timeframe
Orders are usually dispatched within 1–2 business days after payment has been confirmed.
Business days do not include weekends or New Zealand public holidays.
We will contact you if a stock issue, address problem or other unexpected issue is likely to cause a significant dispatch delay.
Estimated Delivery Timeframe
After dispatch, delivery normally takes an estimated 2–3 business days.
Delivery timeframes are estimates and are not guaranteed arrival dates.
Courier congestion, rural delivery conditions, severe weather, public holidays, service disruptions or other events outside our reasonable control may cause delays.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact support@peachport.co.nz as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed after fulfilment or courier processing has started.
Additional delivery costs caused by an incorrect or incomplete address may be charged where reasonable and where the error was not caused by PeachPort.
Order Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking information can sometimes take time to appear after the courier receives the parcel.
Delayed or Missing Deliveries
If an order has not arrived within a reasonable time after dispatch, contact:
Please include your order number so we can investigate the delivery with the courier.
Where PeachPort arranged the delivery, PeachPort will remain your point of contact for resolving a missing, delayed or damaged order.
Damaged Deliveries
If an item arrives damaged, contact us as soon as reasonably possible and provide:
• Your order number.
• A description of the damage.
• Photographs of the item and packaging where reasonably possible.
Please retain the product and packaging while we investigate the issue.
Your rights under the New Zealand Consumer Guarantees Act are not limited by this policy.
Returns
This Shipping Policy covers the delivery of orders to customers.
For information about returning an item, including change-of-mind returns and faulty products, please refer to our Return and Refund Policy.
Changes to This Policy
We may update this Shipping Policy if our delivery services, charges or operating arrangements change.
The shipping conditions displayed or confirmed when an order was placed will continue to apply to that order.
Contact
For shipping or delivery questions, contact: