Privacy policy
Last updated: 17 August 2026
About This Privacy Policy
PeachPort respects your privacy and is committed to handling personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how PeachPort (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us, submit a Product Request or otherwise interact with us.
Personal Information We Collect
Depending on how you use our website, we may collect:
• Your name, email address, telephone number, billing address and delivery address.
• Customer account details and preferences.
• Order information, including products purchased, order value, delivery details, payment status and transaction history.
• Information you provide when contacting customer support, requesting a return or reporting a product issue.
• Product Request information, including your name, email address, gaming platform, requested product, reference link or brand, preferred budget and any additional details you choose to provide.
• Marketing preferences and communication history.
• Device and technical information, such as your IP address, browser type, device type, operating system, referring website and interactions with our website.
• Information collected through cookies and similar technologies.
• Information provided by Shopify, payment providers, fraud-prevention services, delivery providers or other service providers where required to process an order or provide our services.
Payment information is processed through Shopify and the payment providers available at checkout. PeachPort does not ordinarily receive or store your complete payment-card number.
How We Collect Personal Information
We may collect personal information:
• Directly from you when you place an order, create an account, submit a form, contact us or otherwise provide information to PeachPort.
• Automatically when you visit or interact with our website, including through cookies and similar technologies.
• From service providers involved in processing payments, preventing fraud, delivering orders, operating our website or providing related services.
How We Use Personal Information
We may use personal information to:
• Process, confirm, fulfil and deliver orders.
• Manage customer accounts.
• Provide order, compatibility, delivery, return and product support.
• Investigate Product Requests and contact you if we need more information or identify a suitable option.
• Process returns, refunds, replacements and other remedies.
• Communicate important information about an order, account, service or policy.
• Detect, investigate and prevent fraud, misuse and security incidents.
• Maintain, analyse and improve our website, products and customer experience.
• Meet legal, tax, accounting and regulatory obligations.
• Send marketing communications where you have chosen to receive them or where otherwise permitted by law.
If you do not provide information required for an order, delivery, account, support request or Product Request, we may not be able to provide the relevant service.
Product Request Submissions
Product Request submissions are used to investigate products and respond to the person making the request.
Submissions may be recorded within Shopify, processed through Shopify Flow, sent through internal email notifications and stored in a Google Sheet used by PeachPort to manage requests.
Product Request information is not automatically published on the website.
Submitting a Product Request does not require payment, does not guarantee that PeachPort will source or stock the requested product and does not subscribe you to marketing communications.
When We Share Personal Information
We may share personal information only where reasonably necessary with:
• Shopify, which hosts and supports our online store.
• Payment processors and fraud-prevention providers.
• Courier, delivery and fulfilment providers.
• Email, cloud-storage, form-management, analytics, website and IT service providers.
• Professional advisers such as accountants, insurers or legal advisers.
• Government agencies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.
• Another organisation in connection with a genuine sale, restructuring or transfer of the business, subject to appropriate privacy safeguards.
PeachPort does not sell personal information.
Shopify and Overseas Processing
Our online store is hosted by Shopify. Shopify processes customer information to provide ecommerce, checkout, payment, security and related services.
Shopify and some of our other service providers may process or store personal information outside New Zealand. Where required by the Privacy Act 2020, we take reasonable steps to ensure that overseas processing or disclosure is subject to appropriate privacy safeguards.
More information about how Shopify handles consumer information is available at:
https://www.shopify.com/legal/privacy/consumers
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
• Keep the website and checkout functioning.
• Remember selections and preferences.
• Maintain shopping-cart and customer-account functions.
• Understand website performance and usage.
• Help prevent fraud and improve security.
• Support analytics or advertising features where these are enabled.
You can control some cookies through your browser or through any cookie controls provided on our website. Disabling necessary cookies may prevent parts of the website or checkout from working correctly.
Marketing Communications
If you choose to receive marketing communications, we may use your contact information to send relevant PeachPort news, offers or product updates.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.
Unsubscribing from marketing will not stop essential messages relating to an order, customer account, support request or Product Request.
Storage, Security and Retention
We use reasonable administrative, technical and organisational measures to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.
No online system is completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes and meeting legal, accounting or regulatory obligations.
Accessing or Correcting Your Information
You may ask to access the personal information PeachPort holds about you or request that incorrect information be corrected.
We may need to verify your identity before completing a request. Some information may be retained where required or permitted by law.
To make an access or correction request, contact our Privacy Officer at:
Privacy Concerns and Complaints
If you have a privacy question or believe your personal information has been handled incorrectly, please contact our Privacy Officer first:
We will review your concern and respond as soon as reasonably practicable.
If your concern is not resolved, you may contact the New Zealand Office of the Privacy Commissioner:
Third-Party Websites
Our website may contain links to websites or services operated by other organisations.
PeachPort is not responsible for the independent privacy practices of those third parties. You should review their privacy information before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or legal obligations change.
The current version will be published on this website with an updated revision date.
Contact
Privacy Officer
PeachPort
Website: https://peachport.co.nz
Email: support@peachport.co.nz
New Zealand